• Booking Cancellations prior 30 days to the actual arrival date will have no charges, however refunds will attract an 8% total package cost as administrative charges + bank charges.
• Festive period (as mentioned in package details) 100% Cancellation charge will be applied. No show – 100 % cancellation charges are applicable
• In case of cancellation, a mail communication must be received by us on or before the release/cut off period as stated in agreement.
• To cancel a confirmed package within 30 days of actual date of arrival, no shows and early departures, 100% of the total package will be charged as retention.
• Amendments of dates or name changes before 25 days of actual date of arrival will be considered as a cancellation and charges will be as per the cancellation policy. This excludes departure date extension.
• All refunds will be processed with in 15 working days once cancellation request approved .
  
• If the guest tested COVID-19 positive or lockdowns relating to Covid or the resort will amend the booking to future date without any cancellation charge. (Proof must be updated)